Letter from Dave Butler

Welcome to the Q3 2005 Insights Newsletter! As Paciolan’s newest employee, I am thoroughly excited to be a part of the team, and even more excited about the prospect of meeting many of you over the upcoming months.

My first 30 days at Paciolan have been filled with great conversations with many of you about your challenges, concerns, and overriding goals for your venues. I’ve begun to take my newfound insight and work with the Paciolan team to ensure that we can deliver on your needs. The reasoning is simple - we will provide you with the product quality and service levels that your venues need to be successful. In turn, you will be in a position to make your profitable fans and patrons become “Customers for Life” by giving them a phenomenal experience with your venue.

We fully realize that a significant portion of your venue’s success is directly tied to Paciolan. Whether you’re filing an enhancement request via online support, preparing for your upcoming onsale, talking with industry colleagues via the soon-to-be released Community Forums or implementing Paciolan products, we’re doing all we can to make your experience with us exemplary. Over the months leading to PACnet, I hope you’ll reap the benefits as we strive towards these goals.

I look forward to working with all of you over the upcoming months. In the interim, feel free to contact me at 949.476.1212 ext. 3049 or via email at dbutler@paciolan.com as my door is always open!

Sincerely,

Dave Butler