Business Challenge: Theatre Under the Stars recently became one of the first clients to use t.Res and e.Venue version 6.8. The Theatre Under the Stars box office has long been an innovator, including being one of the earliest clients to roll out access management and print-at-home delivery. With 6.8, they implemented the following new features:

• Print-at-home delivery from t.Res
• Sell item packages online
• Sell miscellaneous items online
• Sell gift certificates online

• Launched Print-at-Home Delivery with Their Phone Room Staff

• Encouraged operators to offer this option.

• Configured an Item Package

• Package contains a Peter Pan matinee performance and children’s workshop.

• Configured Gift Certificates and Miscellaneous Items for Sale Online

• Items available include parking, show CDs, and flexible amount gift certificates.

• Enable better customer service.
  • Offer an additional ticket delivery option for their patrons.
  • Allow patrons to receive their tickets instantly when ordering via the phone.
• Reduce ticket fulfillment costs.

• Offer packages containing complementary items.
• Drive patrons to purchase additional tickets and merchandise by offering. packages including items.
• Enables online sales of advanced marketing packages that previously could only be sold via an operator.

• Increase revenues through add-on item sales.
• Expand the experience beyond the event through show CDs.
• Offers easier configuration than previously available event workarounds.

• Offer flexible price gift certificates online.
• Allow patrons to specify their desired gift certificate amount.
• Simplifies configuration of online gift certificates versus workarounds using events.