Why did Paciolan build a Community Forum?
Several Paciolan clients inquired about developing an online location where they could share best practices, success stories and everyday solutions for their ticketing systems. Paciolan implemented the forums to enable these discussions in a safe, convenient, 24/7 environment.

What is the purpose of the Community Forums?
The Community Forums are a place for our customers to:

• Share ideas and best practices with other Paciolan customers to impact their bottom line
• Learn how to maximize the use of their Paciolan system by sharing tips and tricks with their peers
• Deepen relationships with industry colleagues

Who can use the Community Forums?
Paciolan clients with an existing customer support contract in place.

Do the Community Forums replace or supplement customer service?
No. The forums are strictly for discussions between Paciolan customers. For technical assistance or to log enhancement requests, customers should continue to contact Customer Support or visit Paciolan Support Online (PSO).

What is Paciolan's involvement?
Paciolan will observe the boards primarily to ensure they are running efficiently, with a few key members of Paciolan’s team invested in fostering discussions on the boards. Though members from our support staff may be present, they will not generally participate, nor should customers expect a response.

How do the Community Forums work?
Registered members can post messages, track discussions and receive email notifications on new posting activity.

Who will moderate the discussion boards?
A volunteer member of the community (a peer or Paciolan representative) who's goal is to seed and keep discussions on topic, welcome new participants to the community, and "float" hot threads to the top of lists.

How are the message boards organized?
The community is divided up into different categories based on our different markets, by product-specific categories and a board dedicated to PACnet.

What is the URL for the Forums?
You may gain access to the forums through the Paciolan Homemunity Portal or go to: http://forums.Paciolan Home

Where can I learn basic functions like how to register, login and use the boards?
Click here for detailed screen shots.

How do I register?
Click here! It will only take a minute.