Our consultants provide business consulting and implementation services through our internal methodology. It consists of a process for managing your programs and projects to help you achieve your goals. Our services include:

• Business consulting and reporting
• Consulting practices and methodology
• Solution implementation
• Implementation support services

Client satisfaction is a critical success factor to us. Our methodology assigns an executive sponsor and maintains regular and interactive client contact. This keeps our focus client-centric enabling us to drive the latest product development strategies in venue enablement to you.

We have a dedicated staff of highly-trained experts ready to serve you. Our installation teams work under the direction of professional project managers. Once your software is installed and you are fully operational, our customer service team supports your daily operations with a full suite of enabling tools making your experience as smooth as possible.

Our call center staff is comprised of experienced customer advocates ready to answer all your questions. The call center accepts support requests by market such that subject matter experts sensitive to your specific requirements can help you quickly and effectively. Incorporating best-in-class procedures and tools within the services organization supports our goal of eliminating common errors and sharing best practices.

Our’s Internet Adoption organization has the expertise to optimize your ticketing site, which in turn, will increase fan and patron usage and overall satisfaction.

The Internet Adoption team is best thought of as an extension to your online marketing and ticketing teams. Individual team members have the expertise to provide you with a wide range of skills including site optimization techniques, campaign management best practices, and eCommerce techniques to fully leverage your ticketing system.

With our hosted solution there is no software or hardware to buy, install, maintain, or upgrade, enabling venues to concentrate on their core business and completely remove the responsibility of system maintenance. Our hosted model also allows venues to reduce the financial burden of system upgrades by taking advantage of a single, predictable pricing structure.

The professional services team manages system implementation, and provides training to help venues build and maintain their ticketing system.